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BUYING PRODUCTS ON OUR WEBSITE
Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mis-priced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be dispatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for dispatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only. We reserve the right to substitute a product within an order when the product has been discontinued or has been out of stock for an extended period of time. Any substitute products added to an order may differ slightly in appearance, but will be of equal or greater specification and monitory value, with no additional charge added for this addition.
If you have not received your order within 15 working days of dispatch (not including Friday/Saturdays, you must immediately advise Discount House UK LTD Customer Service of the delay/loss.
In the event of a replacement order being sent to you, all replacement item/s will be sent to you followed by a non-delivery declaration form which you will need to complete and return.
Where a refund is requested, the non-delivery declaration form must be returned complete before a refund can be authorised.
Should the completed non-delivery declaration form not be received within 10 working days of receipt, then you will become liable for the cost of the initial goods and postage.
Where a replacement has been requested and dispatched, this will be charged to the method of payment for your order if a replacement has already been dispatched.
Where a refund has been requested and the form has not been received in the given time, then the refund will not be processed.
This charge will be refunded upon receipt of the completed non-delivery declaration form if received within 20 working days from the date of receipt for the non-delivery declaration form. Forms received between the 11th and 20th working day will incur a 20% administration fee of the value of the lost parcel and will be charged to the method of payment for your order. Any form returned after this period will be deemed void.
We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default.
Faulty Goods – within 30 days
If your goods are faulty on arrival, you have 30 calendar days from receipt, in which to inform us of the fault in order to claim a full refund or exchange, your return will be processed under the terms of the Manufacturer's’ Warranty.
Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the returns carriage cost.
Goods outside 30 calendar days shall be issued with a replacement only.
REPLACEMENTS & REFUNDS
Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 5 working days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.
Any return that is not accompanied with the returns form or returns reference number will be held by Discount House UK LTD for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.
After 30 days, returned faulty items will be processed according to the manufacturer's warranty and we will send those items to the manufacturer for repair or replacement*.
For repairs/replacements under manufacturers warranty for any item except SIM-Free or pay-as-you-go mobile phones please complete our online returns form and return the faulty product to Discount House UK LTD. Please include the reference number provided to ensure your return is processed without delay.
FAILED DELIVERY POLICY
On occasions parcels identified as ‘Failed Delivery’ are returned to Mobile Fun within 5-10 days of dispatch from our warehouse. Reasons given are the following:
1. Addressee has gone away
2. No Answer
3. Address Incomplete
4. Address Inaccessible
5. Addressee unknown
7. Not called for
Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for delivery address or confirmation of delivery details that you originally provided when first placing your order.
Reasons 1 & 2
Cost of the re-delivery will be charged to you and your order will be dispatched within 48 – 72 hours from notification, unless Mobile Fun receives alternative instructions.
Cost of the re-delivery will be charged to you and your order will be dispatched following confirmation of the delivery address details.
Reason 6 & 7
No action will be taken by Mobile Fun until new instructions are received from you. If after 30 days from the original dispatch date you have not contacted Discount House UK LTD then your order will be disposed of and a recycling charge made to your account.
Discount House UK LTD will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.